Course · AI Voice & Multimodal for Customer Operations

AI Voice and Vision Training for Customer Service and Operations

Today's AI takes more than text. This course is for customer-service and operations teams that want to use voice and images on real work, such as a voice agent that answers basic questions, reading invoices and forms from images, and checking on-site photos, with people in control wherever a decision is needed.

Level
Intermediate
Length
1 day
Hours
09:00–16:00
Tools
Off-the-shelf AI voice and vision tools
Format
Onsite or online, hands-on

This course runs in-house at your organisation, taught in English or Thai, with cases and exercises rebuilt from the work of the department taking it.

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What you will be able to do

  • Judge which of the team's voice and image tasks are ready for AI help, and which are not yet
  • Design a voice agent for basic questions, with a hand-off to a person when a request goes beyond its scope
  • Have AI read documents and forms from images and enter them into the system, with a check before saving
  • Use AI to check on-site photos, such as products, signs or the condition of an area, against criteria the team sets
  • Measure the quality of voice and image AI before going live, and know what to adjust

One-day schedule

09:00–16:00 · topics, cases and exercises can be adapted to your organisation’s work

  1. 09:00–10:30

    Multimodal AI today

    • What it can already do, and where it still goes wrong
    • Which of the team's voice and image tasks are ready for AI help

    ActivityAssess which of the team's voice and image tasks are ready

  2. 10:30–10:45

    Break

  3. 10:45–12:00

    Voice agents

    • Designing the conversation and its scope
    • Handing off to a person when a request goes beyond the scope

    ActivityDesign a voice agent for basic customer questions

  4. 12:00–13:00

    Lunch

  5. 13:00–14:30

    Reading documents and checking on-site photos

    • From photos of invoices and forms to data in the system, with a check before saving
    • Checking on-site photos against criteria, and what to do when the AI is not sure

    ActivityHave AI read a sample form and check photos against the team's criteria

  6. 14:30–14:45

    Break

  7. 14:45–16:00

    PDPA, measuring quality and the workshop

    • Customers' voice and image data under PDPA (Thailand's Personal Data Protection Act): asking for consent, and storing it
    • Measuring quality before going live, and knowing what to adjust

    ActivityWorkshop: the team's first voice or image task

Frequently asked questions

Do we need to write code?
No. The course uses off-the-shelf tools and agent builders you can configure. Technical teams that need deeper connections to internal systems should look at the AI Agents & Automation or MCP & AI Tool Integration courses.
How well does it work in Thai?
Thai voice AI works well for basic questions and conversations with a clear scope. The course has a quality-measurement module, so the team decides from test results on its own real voice recordings and documents, not from demos.

Contact

Talk to us about training your team

Send a rough brief — how many people, which functions, and what they should be able to do afterwards — and we reply with a format and a quotation. We correspond in English or Thai; quotations and documents are issued by Trainiac Co., Ltd. for your procurement process.

Email
hello@trainiac.ai
Phone
061-894-0404
LINE Official Account
@trainiac
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